Strengthening compliance, governance and operational resilience
A leading organisation in the entertainment and gaming sector faced intense regulatory scrutiny over its Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance.
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Leisure, Gaming & HospitalityA leading organisation in the entertainment and gaming sector faced intense regulatory scrutiny over its Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance.
The organisation needed expert evaluation of its AML/CTF Program, including governance, systems, and controls, alongside enhanced due diligence on high-risk individuals. There was also an urgent need to uplift compliance processes and provide operational support to mitigate risk and rebuild confidence with regulators and stakeholders.
How we helped
Our role
We were engaged across three critical workstreams:
1. Independent expert opinion
- Conducted a detailed assessment of the client’s AML/CTF Program.
- Evaluated the adequacy of risk assessment, systems, and controls.
- Assessed governance, resourcing, and the overall effectiveness of the Financial Crime and Compliance uplift program.
- Delivered findings in a formal expert report, supported by technical analysis and stakeholder interviews.
- Findings were referenced extensively in regulatory proceedings.
2. Enhanced customer due diligence (ECDD)
- Deployed a dedicated team to conduct ECDD on high-risk domestic and international individuals.
- Implemented structured workflows and a robust quality assurance framework to ensure accuracy and efficiency.
- Delivered timely results with minimal disruption to the client’s operations.
- Identified and executed process improvements to enhance performance and compliance.
3. Ongoing advisory support
- Provided strategic guidance on uplifting the client’s AML/CTF compliance framework.
- Assessed enterprise-wide risk assessment processes and underlying procedures.
- Delivered insights to support sustainable compliance, governance, and risk mitigation.
Outcomes acheived
- The client’s AML/CTF Program was found to be non-compliant, with our expert findings forming a key part of the regulatory report.
- ECDD processes were streamlined and executed with precision, strengthening Crown’s compliance posture.
- Our work identified critical gaps and provided a clear roadmap for targeted improvements, supporting the client’s journey toward regulatory alignment and long-term operational resilience.
