Strengthening fraud response protocols in higher education
KordaMentha helped a major Australian university develop consistent, repeatable procedures for responding to fraud and corruption. The tailored guidance aligned with better practice standards and enabled seamless handover between staff.
Related Industries
EducationThe university identified inconsistencies in its documented response to fraud and corruption incidents. While existing controls were in place, procedural gaps created uncertainty for staff tasked with managing investigations.
To address this, the university engaged KordaMentha to develop clear, practical guidance that would align with better practice standards and support a consistent, collaborative approach across teams.
How we helped
We reviewed the university’s existing policies and procedures, drawing on Australian and international standards to assess current practice.
Through consultation with key stakeholders, we identified opportunities to uplift the university’s incident response capability.
We then developed a process flowchart and detailed guidance covering process steps, decision points and documentation requirements.
Templates were designed to support repeatable procedures and enable consistent handover between staff.
- Assessed current practices against better practice standards
- Consulted with stakeholders to understand operational needs
- Developed a process flowchart to guide investigations
- Documented decision points and procedural steps
- Created templates to support repeatable responses
- Embedded flexibility to suit varied incident types
Outcomes acheived
- Consistent response protocols: Clear procedures adopted across teams
- Improved staff confidence: Guidance enabled informed decision-making
- Seamless handover: Repeatable processes supported staff transitions
- Better practice alignment: Standards-based approach embedded
- Enhanced collaboration: Roles and responsibilities clarified
- Fit-for-purpose documentation: Templates tailored to university needs
- Stronger incident capability: Response uplifted across the organisation
- Reduced procedural risk: Gaps addressed through intentional design
