“We simplify technology so decision-makers understand how it creates value, mitigates risk, and improves performance. Transforming IT from an operational cost into a strategic enabler.”
Luke Halliday
About
Luke is a Partner in our Technology & Data team with 20 years experience across the public and private sectors, leading technology performance improvement, governance, and large-scale transformation programs.
Luke is a rare breed of technology leader, combining deep technical expertise with business acumen gained through his MBA and demonstrated by driving generational change in government technology – shifting to sustainable models, improving efficiency, and bridging the gap between value and tech spend, as he did when Whole of Victorian Government Chief Technology Officer, as Group CIO for the operator of Melbourne and Launceston Airports, Senior Consultant at Accenture, and Co-founder and Chair of Mercury IT, a national IT services business.
Luke specialises in helping boards, chief executives and senior public servants on complex technology programs, digital-enabled reform, and performance improvement. He combines commercial pragmatism with deep technical and governance expertise to help organisations reduce risk, strengthen delivery confidence, build internal capability and realise measurable business and public value from their technology investments.
Education and accreditations
- Master of Business Administration
- GAICD, Australian Institute of Company Directors
- Diploma of Information Technology Engineering
- Microsoft Certified Systems Engineer (Security Specialisation)
- Cisco Certified Network Associate
Significant Engagements
- IT Shared Services – Cabinet-Endorsed Turnaround: Delivered a Cabinet-backed reform for Victoria’s ICT shared services. Backed by key departments. Improved service quality, modernised desktops, unified cloud platforms, and restored trust with clearer governance and smarter investment. Positioned the provider for long-term performance.
- Citizen Contact Centre Recovery – Legacy Platform Remediation: Restored real-time service to a failing contact centre, without replacing the platform. Fixed legacy issues quickly, enabled frontline teams to hit KPIs, and created space to shape a long-term digital roadmap.
- Mercury IT – National Growth and Governance Uplift: Founded and scaled a national managed IT services business supporting over 200 clients. Transitioned the organisation to a managed service model, introduced governance frameworks, and delivered sustained year-on-year growth and industry recognition (CRN Fast 50, AIM Owner Manager of the Year).
