Supporting a bank to scale its financial crime operations
A prominent offshore bank was facing significant pressure due to high remediation volumes across three distinct financial crime streams.
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Implementation ServicesA prominent offshore bank was facing significant pressure due to high remediation volumes across three distinct financial crime streams.
With its existing offshore processing team unable to meet demand, the bank required a reliable, scalable solution to maintain compliance and operational continuity.
To meet this need, our Implementation Services team was engaged to provide immediate support and expand operational capacity.
How we helped
Our role
We rapidly scaled the team and delivered intensive, targeted training to ensure operational readiness from day one. Our focus was on clearing significant backlogs and transitioning operations to a steady-state business-as-usual (BAU) environment.
Our experienced subject matter experts (SMEs) supported the client across key areas, including:
- Enhanced Customer Due Diligence (ECDD)
- Politically Exposed Person (PEP) risk assessments
- FATCA/CRS investigations
By optimising processes and leveraging our expertise, we were able to reduce operational costs while delivering long-term efficiency and value.
Outcomes acheived
Over a 12-month engagement, our team of over 45 full-time employees investigated more than 46,000 cases, including:
- 550 ECDD cases – 532 addressed through outreach, with 70 exits
- 11,000 screening cases reviewed via 14,000 outreaches
- 36,000 FATCA cases with 3,200 call contacts
This work was essential to safeguarding individuals and communities from financial harm, exploitation, and misuse of economic systems. By reinforcing public trust in financial institutions and ensuring fairness and stability, the project delivered outcomes that truly count.
