Supporting a law firm through a sensitive data breach
A leading law firm faced an urgent crisis when a malicious email containing sensitive personal information of both current and former employees was circulated internally.
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Financial ServicesRelated Solutions
Implementation ServicesA leading law firm faced an urgent crisis when a malicious email containing sensitive personal information of both current and former employees was circulated internally.
The breach created immediate concern for employee privacy and safety, requiring a rapid and coordinated response to maintain trust and manage risk during a highly sensitive situation.
The challenge was to quickly establish a secure, effective support system to assist impacted individuals, maintain confidentiality, and provide clear, timely guidance while supporting the firm’s crisis management efforts.
How we helped
Our role
Our Implementation Services team set up a confidential support line within 24 hours, ensuring all affected employees received accurate information and reassurance.
Our experienced analysts:
- Developed tailored call scripts and processes
- Managed inbound and outbound calls
- Delivered daily reports to support the client’s crisis management team
- Handled all sensitive data securely and professionally
Meanwhile, our Forensic team investigated the incident, providing essential insights to guide the client’s response and recovery.
Outcomes acheived
The rapid response delivered a swift and effective resolution to a highly sensitive data breach.
- 83 inbound calls were managed, providing immediate support and clarity to affected employees.
- 180 outbound calls were made to former employees to ensure they were contacted promptly and informed.
- Over 900 employees were supported throughout the engagement.
This work highlighted the speed, care, and effectiveness of our approach, ensuring every individual received the right information at the right time while helping the firm maintain trust and protect its reputation during a crisis.
This engagement demonstrates the importance of rapid, compassionate, and secure crisis management in today’s environment. With growing public and regulatory concern around data privacy and cybersecurity, organisations must be prepared to act swiftly to protect sensitive information and safeguard employee wellbeing.
